SELECTED BIBLIOGRAPHY ON SALES WORK

Abiala, K. 1999. Customer Orientation and Sales Situations: Variations in Interactive Service Work. Acta Sociologica, 42: 207-222.

Allison, D. W. 1997. What Is Trustworthiness Worth? The Impact of Trust Assessments on Prices in Buyer-Supplier Relations. Paper presented at the American Sociological Association.

Biggart, N.W. 1989. Charismatic Capitalism: Direct Selling Organizations in America. Chicago and London: The University of Chicago Press.

Borg, V., & Kristensen, T. S. 1999. Psychosocial Work Environment and Mental Health among Travelling Salespeople. Work & Stress, 13(2): 132-143.

Carruthers, B. 1996. City of Capital: Politics and Markets in the English Financial Revolution. Princeton: Princeton University Press.

Chang, H.-C., & Holt, G. 1996. An Exploration of Interpersonal Relationships in Two Taiwanese Computer Firms. Human Relations, 49(12): 1489-1517.

Clendinning, A. 2000. 'Deft Fingers' and 'Persuasive Eloquence': The 'Lady Demons' of the English Gas Industry, 1888-1918. Women's History Review, 9: 501-537.

Collinson, M., & Collinson, D. 1996. 'It's Only Dick': The Sexual Harassment of Women Managers in Insurance Sales. Work, Employment and Society, 10(1): 29-56.

Corrado, M. 2002. Teaching Wedding Rules: How Bridal Workers Negotiate Control over Their Customers. Journal of Contemporary Ethnography, 31(1): 33-67.

Darr, A. 2000. Technical Labour in an Engineering Boutique: Interpretive Frameworks of Sales and R&D Engineers. Work, Employment and Society, 14(2): 205-222.

Darr, A. 2002. The Technicization of Sales Work: An Ethnographic Study in the US Electronics Industry. Work, Employment and Society, 16(1): 47-65.

Duggan, L. 2001. Retail on the "Dole": Parasitic Employers and Women Workers. NWSA Journal, 13(3): 95-115.

Dunn, E. 1999. Slick Salesmen and Simple People: Negotiated Capitalism in a Privatized Polish Firm. In M. Burawoy, & K. Verdery (Eds.), Uncertain Transition: Ethnographies of Change in the Postsocialist World.

Gutek, B. A., Bhappu, A. D., Liao-troth, M. A., & Cherry, B. 1999. Distinguishing Between Service Relationships and Encounters. Journal of Applied Psychology, 84(2): 218-233.

Hodgson, D. 2003. 'Taking It Like a Man': Masculinity, Subjection and Resistance in the Selling of Life Assurance. Gender, Work and Organization, 10(1): 1-21.

Hoski, K., & Salaff, J. W. 1997. The Concept of Flexible Work: Where Home Is the Office. Paper presented at the American Sociological Association.

Hughes, K. D. 1998. 'Something to Deal With': Customer Sexual Harassment and Women's Retail Service Work in Canada. Gender, Work and Organization, 5(4): 207-219.

Katovich, M. A. 1986. Selling Time: Situated Transactions in a Noninstitutional Environment. The Sociological Quarterly, 27(2): 253-271.

Knorr Cetina, K., & Brugger, U. 2002. Global Macrostructures: The Virtual Societies of Financial Markets. American Journal of Sociology (107): 905-950.

Kong, K. C. 2003. "Are You My Friend?": Negotiating Friendship in Conversations between Network Marketers and Their Prospects. Language in Society, 32(4): 487-522.

Lan, P. C. 1999. Disciplinary Capitalism: "Network Control" in Direct Selling. Paper presented at the American Sociological Association.

Lawson, H. M. 2000. Ladies on the Lot: Women, Car Sales, and the Pursuit of the American Dream. Oxford, England: Rowman & Littlefield.

Leidner, R. 1987. Standardizing Smiles: The Routinization of Interactive Service Work. Paper presented at the American Sociological Association.

Lloyed, C., & Newell, H. 1998. Computerising the salesforce: the introduction of technical change in a non-union workforce. New Technology, Work and Employment, 13(2): 104-115.

Lloyed, C., & Newell, H. 2001. Capture and Transfer: Improving the Performance af the Pharmaceutical Sales Rep. International Journal of Human Resource Management: 464-483.

McCammon, H. J., & Griffin, L. J. 2000. Workers and Their Customers and Clients: An Editorial Introduction. Work and Occupations, 27(3): 278-293.

O'Reilly (Ed.). 1997. The Internet and Society. Cambridge, MA: Harvard University Press.

Osterlund, C. 1997. Sales Apprentices on the Move: A Multi-Contextual Perspective on Situated Learning. Nordisk Pedagogik, 17: 169-177.

Prus, R. 1997. Shoppers as Elusive Targets: Reluctant Involvements, Evasive Tactics, and the Influence Process. Studies in Symbolic Interaction, 3: 221-246.

Schweingruber, D., & Berns, N. 2003. Doing Money Work in a Door-to-Door Sales Organization. Symbolic Interaction, 26(3): 447-471.

Schweingruber, D. S. 2000. Building Character and Producing Door-to-Door Salespersons. Dissertation Abstracts International, A: The Humanities and Social Sciences, 60(11): 4202-A.

Shalla, V. 2003. Part-Time Shift: The Struggle over the Casualization of Airline Customer Sales and Service Agent Work. La Revue Canadienne de Sociologie et d'Anthropologie/ The Canadian Review of Sociology and Anthropology, 40(1): 93-109.

Shire, K. A. 2000. Gendered Organization and Workplace Culture in Japanese Customer Services. Social Science Japan Journal, 3(1): 37-58.

Soares, A. 1997. If I Didn't Have to Work as a Supermarket Cashier Se eu pudesse nao ser caixa de supermercado. Estudos Feministas, 5: 82-102.

Soares, A. d. S. 1996. New Technologies = New Skills? The Case of Supermarket Cashiers Nouvelles Technologies = nouvelles qualifications? Le Cas des caissieres de supermache. Recherches feministes, 9: 37-56.

Wharton, C. S. 2002. Framing a Domain for Work and Family: A Study of Women in Residential Real Estate Sales Work. Md: Lexington Books.

Zastrow, C. 1990. Social Workers and Salesworkers: Similarities and Differences. The Journal of Independent Social Work, 4: 7-16.